Frequently asked questions

We are located in the heart of Mississauga, Ontario Canada. Unit 51 - 6923 Steeles Ave W, Toronto, Ontario Canada M9W 6T6 SmartCoinBoxes are manufactured, sold and serviced at this location. We are NOT off-shore. We are 100% Canadian Owned and Operated.

Yes. SmartCoinBoxes are ETL-INTERTEK certified to CSA Standard 22.2 No. 128. File Number: 5009104. This certification is accepted by Electrical, Home, Fire and Property Insurance Inspector. We only use UL and /or CSA certified components.

We accept debit, credit, AMEX and PayPal. All orders must be paid in full upon checkout.

To cover our losses preparing and processing your order, we require 30% RESTOCKING CHARGE for items you wish to return within 15 days from date of pick up or receipt. The buyer will pay the shipping fee when returning the item(s) back to us and all incidental expenses that we will incur. Items must be in RESALEABLE condition and not tampered with. We do not refund shipping or courier fees we've already paid on delivering the goods to you. We reserve the right to deny a refund if the item has been damaged, vandalized and/or tampered with. We only accept returns on items that are in their original state.