We are located in the heart of Mississauga, Ontario Canada. 6033 Shawson Drive, Unit 28 & 29 Mississauga, Ontario Canada L5T 1H8 SmartCoinBoxes are manufactured, sold and serviced at this location. We are NOT off-shore. We are 100% Canadian Owned and Operated.

Yes. SmartCoinBoxes are ETL-INTERTEK certified to CSA Standard 22.2 No. 128. File Number: 5009104. This certification is accepted by Electrical, Home, Fire and Property Insurance Inspector. We only use UL and /or CSA certified components.

We accept debit, credit, AMEX and PayPal. All orders must be paid in full upon checkout.

To cover our losses preparing and processing your order, we require 30% RESTOCKING CHARGE for items you wish to return within 15 days from date of pick up or receipt. The buyer will pay the shipping fee when returning the item(s) back to us and all incidental expenses that we will incur. Items must be in RESALEABLE condition and not tampered with. We do not refund shipping or courier fees we've already paid on delivering the goods to you. We reserve the right to deny a refund if the item has been damaged, vandalized and/or tampered with. We only accept returns on items that are in their original state.

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer." Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Please click here for more information on returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Terms & Conditions for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

REMINDER: ECW682 and ECD137 are SAFETY CERTIFIED by INTERTEK-ETL USING CSA STANDARD C22.2 NO. 128 UNDER FILE NUMBER 1009104. DO NOT USE IN ANY OTHER APPLICATION EXCEPT FOR LAUNDRY MACHINES AND OTHER LOADS NOT EXCEEDING THE APPROVED CAPACITY. INDOOR USE ONLY. DO NOT MODIFY OR ALTER THE WIRINGS. SmartCoinBox designed by a Landlord for Landlords is a DO IT YOURSELF (DIY) system. The SmartCoin box is used to control the power flow to the washer or dryer through an electrical plug in. The SmartCoinBox would mount on the wall just above the laundry machine and the laundry machine would plug directly in the receptacle inside the SmartCoinBox. We strongly suggest to have the smartcoinbox available for QUICK DISMOUNTING if service is needed Mounting holes as shown below. Ensure that the panel is secure.

SmartCoinBox has two types of timers for Models CD and CW as follows: 3 Button Timer (2012 to 2015) Set-up Procedures: To make sure that the DEFAULT values are intact and did not make any adjustments by mistake, do the following steps: Press S3 and HOLD Display must be 00:01 If not use S1 or S2 to bring it back to 00:01 Wait for few seconds until the display goes back to 00:00 To adjust to desired "minutes", Press and HOLD S1 to desired minutes If you exceed your desired "minutes", press S2 to adjust back Wait for few seconds until the display goes back to 00:00 4 Button Timer (2015 to present) Set-up Procedures: Press S3 to clear Press S4 two times (not once) Press S1 or S2 to adjust to desired minutes Wait for few seconds for the display to go back to 00:00 Following the procedures above carefully will make minutes adjustment easy and hassle free. Important: There are default values embedded on the timers memory function that must not be adjusted. If you accidentally adjusted them and cannot get it working again, please contact us for assistance. TIMER SET-UP OPTIONS: We currently have 2 options on how you want your tenants pay the usage of your laundry equipment: OPTION 1 we called "BUY YOUR TIME" set-up or "BYT" BUY YOUR TIME or BYT is the most popular set-up in all SmartCoinBoxes. Every time the tenants insert a coin the time accumulates. BYT is the default set-up on all our SmartCoinBoxes sold since 2012 ... wait!....before you start...a 5 seconds of inactivity on the buttons...will bring back the display to 00:00..you then need start on step 1 again.... 1. Press S3 to clear. 2. Press S4 and display must be "01" (01 means ONE coin) if not use S1 or S2 to bring it back to "01" 3. Press S4 again. This is where you enter your desired minutes PER coin...say for example 20 minutes. So ONE coin inserted gives you 20 minutes...add another coin adds another 20 minutes and so on. TENANT must put enough coin to complete the cycle selected. A chart or table with corresponding cycles and run-time helps in determining how many minutes per coin you want to charge your tenants. 4. Wait for few seconds and wait for display 00:00 5. Done! Test your setting. OPTION 2 we called "PAY ME FIRST" set-up or "PMF" PAY ME FIRST or PMF is less popular but works better with other landlords. This set-up is also popular on LAUNDROMATS that we cater and build. The concept is requiring your tenant to insert predetermined amount of coin before the timer starts. For example, Landlord A wants 3 coins inserted first before the timer starts. Assuming Landlord A set the timer already for 40 minutes per coin. ..wait.. before you start...a 5 seconds of inactivity on the buttons...will bring back the display to 00:00..you then need to start on step 1 again.. 1. Press S3 to clear 2. Press S4 and set display "03" ( 3 means three coins). If the display is not 03, use S1 or S2 to bring it back to 03. 3. Press S4 again and here you will enter your minutes per 3 coin cycle. Using S1 or S2 bring the display to 40 (meaning 40 minutes). You can select any minutes you want to give your tenants for 3 coins. 4. Wait for the display to go back to 00:00. 5. Done! Test your setting... IMPORTANT: Your tenant MUST add 3 coins again to ADD 40 minutes... ------------------------------------------------------------- YOU WANT HOURS:MINUTES instead of MINUTES:SECONDS? Our timer default is 00:00 or MINUTES:SECONDS with maximum display time of 99:99. If you think this is not enough you can shift to HOURS:MINUTES mode by doing as follows: 1. Press hold at the same time S1 and S2 to enter engineering mode (Display 01:01 - Do not touch) 2. Press S4 (Display is 02:03 change this to 02:04 by using S1 or S2 3. Press S3 to save and exit. You can now set the time desired in HOURS:MINUTES same method when you are setting in minutes:seconds. Take note that 1 minute = 60 seconds and you will not see any changes on the LED's until after 1 miniute ===========================================================

SmartCoinBox is totally independent of the machine cycles. To overcome this problem we recommend making chart as shown below. Assuming $1 coin for 20 minutes: ONE TYPE OF COIN ACCEPTED: Either a quarter, a loonie, toonie or our supplied tokens.

Yes. Email us with description of the problem and send photos if you can. We reserve the right to refuse repairs though if we think the other brand violated CSA/UL safe method of wiring as well usage of non-conforming parts or a design flaw. Email: sales@mqtekusa.com

Our after sale support system is very important to us. If you are having trouble with your SmartCoinBox unit, we can help. We may be reached via email, text, or the chat form on the homepage of our website. Please note that we do not take phone calls as we prefer to have all conversations in writing to avoid any miscommunication. Please provide us with the following so we may better serve you: - Name - Order Number - A brief description of the problem - Photos of the SmartCoinBox unit Email: sales@mqtekusa.com Text: 647-781-3048 647-561-8335

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