Question 1

Why should I purchase a SmartCoinBox?

Accepted Answer

Introducing SMARTCOINBOX: Convert Your Domestic Laundry Machine into a Profitable Coin-Operated Unit!

Are you tired of tenants taking advantage of your free laundry services? SMARTCOINBOX is the solution you've been waiting for. Our innovative device easily converts your domestic washer and dryer into coin-operated machines, ensuring you regain control and maximize your profits.

With SMARTCOINBOX, you don't need to invest in expensive commercial washers and dryers. Our device allows you to utilize your existing rugged and reliable household machines. The only difference is that SMARTCOINBOX provides a secure coin-operated system, eliminating the need for costly repairs associated with wired coin devices directly attached to the machine.

Installation is a breeze. Simply mount SMARTCOINBOX on the wall above your machines and plug them directly into the device. It's compatible with all washers and dryers through a standard plug, a 3-prongs plug or a 4-prong plug.

Our coin-operated system accepts both quarters (USA) and MQTEK tokens  for flexible payment options. You can set the desired time per coin, such as  $0.25 (USA) for 30 minutes or $0.25 (USA) for 45 minutes. A convenient countdown display ensures transparency and accountability.

SMARTCOINBOX not only helps you generate income from your machines but also prevents misuse and abuse. Say goodbye to tenants washing a single shirt with a full water capacity or running the dryer for an unnecessary 60 minutes. By introducing a pay-per-use model, you discourage excessive laundry usage and maintain control over utility costs. This is especially beneficial for rental properties that include laundry services in the rent.

Worried about changing circumstances? No problem. If you decide to sell your property, you can easily remove the control panels and install them elsewhere, giving you the flexibility to adapt to different locations. SMARTCOINBOX is an investment you can keep, unlike stand-alone commercial laundry machines.

We stand behind the quality and durability of our product. That's why we offer a comprehensive one-year warranty on all parts and labor. Rest assured, SMARTCOINBOX is proudly North American made and does not rely on expensive circuit boards for operation.

Take back control of your laundry machines, eliminate abuse, and start generating additional income with SMARTCOINBOX. Don't let skyrocketing utility bills and tenant misuse be a headache any longer. Order your SMARTCOINBOX today and enjoy the peace of mind and financial benefits it brings to your rental property.

See link for available products:

Question 2

Which SmartCoinBox model will work with my machine?

Accepted Answer

Do you have a washer or dryer?

Washer:

Pay-by-Phone Model: BK-ECW682 (120V)  
Coin-operated Model: ECW682 (120V)

Dryer:

Is your dryer electric or gas?
Electric:
3-Prong or 4-Prong?

Electric (3-Prong plug):
	Pay-by-Phone Model: 3PBK-ECD137 (240V) 
	Coin-operated Model: ECD137-3P (240V) 
Electric (4-Prong plug):
	Pay-by-Phone Model: 4PBK-ECD137 (240V) 
	Coin-operated Model: ECD137 (240V)

Gas:
	Pay-by-Phone Model: BK-ECW682 (120V)  
	Coin-operated Model: ECW682 (120V)

* WE STRONGLY SUGGEST USING ONLY

ONE APPLIANCE PER SMARTCOINBOX UNIT *

Question 3

High-Efficiency (HE) and Load Sensing Machines

Accepted Answer

Please note that high-efficiency (HE) washing machines often have load-sensing capabilities that may adjust cycle times dynamically. The SmartCoinBox operates on a fixed timer and does not adjust to changes in the machine’s cycle length. As a result, additional coins or payments may be required to complete a full wash or dry cycle if the machine extends its run time.

For the best experience, we recommend using the SmartCoinBox with machines that do not have load-sensing features, as they provide more consistent cycle times.

We are not responsible for any interruptions in service due to variations in machine cycle times. If you have any questions or concerns, please contact our support team.

Question 4

I have a stackable appliance. Which SmartCoinBox model will work with my machine?

Accepted Answer

Stackable Washer and Dryer:

Some stackables come with ONE plug. If this is the case you will only need the SmartCoinBox ECD137, HEAVY DUTY.

Stackables that come with two power cords, washer and dryer, you will need ECW682 and ECD137 Smartcoinbox.

Question 5

Do I need an electrician to install my SmartCoinBox?

Accepted Answer

No, you do not need an electrician to install your Smartcoinbox.  
The SmartCoinBox box is used to control the power flow to the washer/dryer through an electrical plug. This system is a plug-and-play system.

SmartCoinBox is easy to install. The Smartcoinbox will mount on 4 screws, on the wall just above the appliance and the appliance would plug directly in the receptacle inside the Smartcoinbox. The Smartcoinbox may be locked with a padlock to secure the coin-tray on coin-operated models, to be unlocked by the landlord only.

See below for mounting details:
*We STRONGLY suggest to have the Smartcoinbox available for QUICK DISMOUNTING if service is needed*

See Video for additional support:

REMINDER:
ECW682 and ECD137 are safety certified by INTERTEK-ETL using CSA Standard C22.2 No. 128 under file number 1009104.

Do not use in any other application except for laundry machines and other loads not exceeding the approved capacity. Indoor use only. Do not modify or alter the wirings.

Question 6

How much should I charge per cycle?

Accepted Answer

SMARTCOINBOX device is designed to control the electrical power flow to the washer/dryer through an electrical plug-in. SMARTCOINBOX would mount on the wall just above the machine and the machine would plug directly into the device. SmartCoinBox is totally independent of the machine cycles. In order for the cycle to finish, the user will need to insert the appropriate amount of coins or pay the appropriate amount on the app to give the machine ample time to finish the cycle. If the Smartcoinbox timer reaches ZERO before the cycle is finished, the user must insert more coins or load more money onto the app to finish the cycle. Please note that some machines may remain locked until a cycle is completed.

To overcome this problem we recommend making chart as shown below.

Assuming $1 coin for 20 minutes:

IMPORTANT: 
Some new High Efficiency appliances have a load-sensing feature. The appliance senses the size of the load and adds the correct amount of time for the load size. This feature on newer machines may cause cycle times to vary, based on the size/density of the load. While the time displayed on this appliance is an estimate, it is not a guarantee. The appliance may add time to the cycle if it feels it needs more time to complete the cycle. This may require customers to pay more money per cycle, as the cycle time depends on their load size.

Question 7

What types of coins can I use with my SmartCoinBox?

Accepted Answer

SmartCoinBoxes uses a single coin only.

Options are the following:

Loonie ($1 coin - Canada) 
Twoonie ($2 coin - Canada) 
Quarter ($0.25 coin - USA / Canada) 
Tokens ( SmartCoinBox Supplied)

Question 8

What kind of support do you provide after a SmartCoinBox is  purchased?

Accepted Answer

ONE YEAR WARRANTY:
The warranty for SmartCoinBox includes a ONE YEAR limited warranty on parts and a lifetime free in-shop labor warranty. The warranty covers defects in materials and workmanship from the date of purchase. If a problem arises, remote diagnosis will be conducted, and if parts need to be replaced, they will be provided free of charge, excluding shipping. Alternatively, the SmartCoinBox can be brought to the shop for immediate repair. 
Under provision of lifetime limited labor warranty, customer is responsible for shipping the SmartCoinBox to and from our facility.

The limited warranty lasts for ONE YEAR and is not extended if a part is replaced.
REPAIRS & SERVICE are ONLY available for units with normal wear and tear. WE CANNOT service units that have been damaged beyond repair and/or vandalized. WE CANNOT service units that have been altered from their original state.

Limited Warranty DOES NOT COVER:
Improper usage
Unauthorized servicing
External causes such as abuse, misuse, or problems with external wiring.

LABOR WARRANTY:
After the standard ONE YEAR Labor and Parts warranty, all SmartCoinBoxes are entitled to a LIFETIME FREE IN-SHOP LABOR WARRANTY!

Lifetime labor warranty entitles the owner of the SmartCoinBox to a FREE repair service beyond the time span of the limited standard warranty, for diagnostics and replacement of parts. The cost of new replacement parts and shipping will be paid by the customer.

If the need for repair was due to customer negligence, misuse, abuse not in accordance with product application or use of parts or components not supplied by us, SmartCoinBox staff reserves the right to charge service fees at industry standard labor rates.

Question 9

What is your return policy?

Accepted Answer

Return Policy

This product is built to order. All SmartCoinbox orders are FINAL SALE. We will do our best to remedy any issues. In the event that you purchased the wrong item, we will gladly exchange it. All items for exchange must be returned in resalable, untampered condition. All shipping fees are buyer's expense and are non-refundable.

To cover our losses preparing and processing your order, we require a 30% RESTOCKING FEE for items you wish to return within 15 days from date of pick up or receipt. The buyer is responsible for paying any shipping fees when returning the item(s) back to us and all incidental expenses that we may incur. Items must be in RESALABLE condition and not tampered with. We do not refund any shipping or courier fees.

Question 10

What is included in the product warranty?

Accepted Answer

Warranty Policy

We offer LIFETIME LIMITED LABOUR and a ONE YEAR LIMITED PARTS WARRANTY. The limited parts warranty covers defects in materials and workmanship from the day you purchased your SmartCoinBox. If you need a replacement part within the first year, we will send you the part but you will be responsible for any shipping fees. Picking up the part at our Mississauga shop is free of charge. The warranty period is NOT extended after we replace a warranted part. After the one year limited parts warranty, you are responsible for paying the cost of any replacement parts.

We will do our best to remotely diagnose the problem if you are unable to visit our shop in Mississauga. Under provision of lifetime limited labour warranty, the customer is responsible for paying any shipping fees to transport the SmartCoinBox to and from our facility. If you are able to bring it by, you are welcome to bring it to the shop for repair. Lifetime limited labor warranty entitles the owner of the SmartCoinBoxes to FREE repair labour. However, if the need for repair was due to customer negligence, misuse, abuse not in accordance with product application or use of parts or components not supplied by us, SmartCoinBox reserves the right to charge service fees at industry standard labour rates.

SmartCoinBoxes are ELT-Intertek Safety Certified Labeled to CSA Standards. Designed and assembled in Canada. We only use UL and CSA certified components, using methods approved by the Canadian Electrical Code and the National Electrical Code.

Limited Warranty Does Not Cover:
1. Usage that is not in accordance with the product's application.
2. Servicing not authorized by SmartCoinBox
3. External causes such as abuse, misuse, or problems with external wiring

Question 11

I have a commercial appliance. What do I do?

Accepted Answer

Disclaimer:

Please note that SmartCoinBox devices are specifically designed for residential/domestic use. They are not designed to work with commercial laundry appliances. For further assistance or clarification, please contact our technicians at sales@mqtekusa.com.

Customer Support